Bookings and deposits
Bookings are confirmed by paying a deposit to the value of 50% of your package price (which is generally based on 12 children). This amount will be included in the quote you receive.
We do not reserve dates without a deposit being paid. If you have enquired about our availability but have not paid a deposit within 3 days, please enquire again to confirm that we are still available.
If your expected party numbers are significantly higher than those included within your package (eg: 20 children, when the package price covers 12 children), we may also ask for an additional deposit 2 weeks before your party date, to bring your total payment up to 50% of the estimated total party service cost.
If you cancel your party booking with more than 6 week’s notice prior to your party date, your deposit will be refundable less 20%. If you cancel your booking within 6 weeks of your party date, the entire amount deposited becomes non-refundable.
If due to some emergency you cannot go ahead with the party on your booked date, but wish to re-schedule, we will do so if at all possible, at no extra cost. However, if we cannot fit in another date, our cancellation fee will apply as above.
To date, we have never cancelled our attendance at a party, and would only ever do so under emergency circumstances. However, should this occur, your complete payment will be returned to you in full.
Final numbers and payment
You will confirm the final number of guests you wish us to supply for on Tuesday before party day. We will then tell you the final amount owing, based on these numbers. If you have less guests attending on party day than we have supplied for, the total amount owing will not be reduced.
If you have very late RSVPs, please let us know and we will endeavour to accommodate them (and revise your amount owing accordingly). However, we cannot guarantee being able to supply for them, if notification is received after the Tuesday before party day.
Your final payment will become due on party day, but you can choose to pay the whole amount beforehand. Payment on party day must be in cash only, or by direct deposit beforehand. This must be deposited by the close of business Thursday before party day, to ensure the amount lands in our account by that party day.